III Complaint Form  

Complaint Form

This is the form you need to fill in if you wish to submit your complaint to OM BRIDGE (PTY) LTD. For help to fill in this form, please speak to one of our Customer Support representatives at
+27 (10) 446-5938..

Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to OM BRIDGE (PTY) LTD. Please note that OM BRIDGE (PTY) LTD. cannot accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.).

Complete, up-to-date, as well as accurate information, is required to be provided to OM BRIDGE (PTY) LTD. for the proper investigation and evaluation of your complaint. Please note that the below Complaint Form is only indicative and not exhaustive. OM BRIDGE (PTY) LTD. may request further information and/or clarifications and/or evidence as regards your complaint. Moreover, OM BRIDGE (PTY) LTD. may request from you to re-submit a new Complaint Form in case it considers that you have incorrectly and/or falsely completed your Complaint Form.

OM BRIDGE (PTY) LTD. will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

OM BRIDGE (PTY) LTD. Client Complaint Form

Part I. Client Details
Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of OM BRIDGE (PTY) LTD. at the time of your complaint:

*Please provide a summary of your complaint in the space provided below. Please try to justify the disputed amount and/or to include details that will facilitate the Company in investigating your complaint.

*When did the issue you are complaining about, take place?

*When did you first notice that there might be a problem?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint. Supporting evidence may consist of any documentation (screenshots, chats, phone records etc) relevant to the complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.
*I acknowledge that OM BRIDGE (PTY) LTD. will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSCA of South Africa regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info” page for further details on the issue.